LTS Support

LTS Support Office

The Learning Technology Solutions (LTS) Support Office, located in Lecture Center E, provides faculty with a one-stop-shop for teaching and learning with technology support.

The LTS support team, comprised of academic technologists with expertise in classroom technologies and learning systems, is ready to help ensure that the learning process goes as smoothly as possible through centralized support of the entire teaching with technology services.

Whether assistance is needed with Blackboard, Lecture Capture, a projector in a classroom, or even a classroom that is too hot, this is the team to contact!

Just stop by, give us a call, or send us an email.

Hours of Operation

Educational Technologies (EdTech)

Faculty support for incidents and requests for access to teaching with technologies such as Blackboard, VoiceThread, Echo360, Panopto, etc.

Monday – Thursday, 7:30am to 9:00pm
Friday, 7:30am to 7:00pm

  • Visit UIC Help Center for Teaching and Learning services – Find answers, submit requests or incidents
  • Email LTS@uic.edu Requests are responded under two business days unless in-person training/discussion is required, or escalation to the vendor is required
  • Call 312-413-0003 option 1 – If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you

Equipment Lending for Students

  • Laptop & Hotspot support to students in need is available during the Covid-19 Pandemic. Request Form

General Technologies

Technology Solutions, central IT for UIC, supports general technologies used by everyone such as Box, Zoom, Microsoft 365, Exchange, Google Workspace, and UIC NetIDs and passwords. Support for general technologies is available Monday-Friday 9 a.m. to 5 p.m.

Service Levels

Requests

Instructors should expect a response within two business days, unless in-person training/discussion is required. Please allow one week to process special requests such as course copies, course restoration, and course quota increase, Echo360 recording scheduling, etc.

Incidents

For incidents, instructors can expect a response within four hours, and resolution within two business days, unless escalation to the vendor is required.

Modified Service Levels

Given the high volume of calls received at the beginning of each semester—one week before and two weeks after the start of each term—instructors will experience longer wait times when contacting this team by phone. We recommend reporting a problem via the UIC Help Center if the wait time on the phone is too long.

The LMS Governance Board has approved a modified SLA of three business days for regular requests to be processed during this period. Please plan accordingly.