Extended Laptop Loan

Funded through the Library/IT Assessment, Technology Solutions partners with the Honors College to offer an extended laptop lending program called ACCCELL. The goal of the ACCCELL service is to provide students in need with a loaner laptop to use during their tenure at UIC to assist in their academic success.

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days unless escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) Weekly maintenance window: Friday, 1:00am - 5:00am ​Approved Technology Solutions maintenance window(s): it.uic.edu/services-support/status/
Service Notification Channel(s) Technology Solutions News and Alerts: accc.uic.edu/news/all Direct emails to campus users. LMS Login Page: uic.blackboard.com
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte