Blackboard Learn

Blackboard Learn is the centrally-supported learning management system used by faculty and students at UIC. There are two apps for Blackboard users. The Blackboard app is available for students to receive mobile updates, participate in course-related activities, and view grades. The Blackboard Instructor app allows instructors to view the course content, grade assignments, and use Blackboard Collaborate.

AVAILABLE TO: Faculty | Students | Staff

FUNDING: University

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) Weekly maintenance window: Friday, 1:00am - 5:00am ​Approved Technology Solutions maintenance window(s): it.uic.edu/services-support/status/
Service Notification Channel(s) ​Approved Technology Solutions maintenance window(s) Direct emails to campus users. LMS Login Page: uic.blackboard.com
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte