Classrooms

Technology Solutions provides and maintains the technology in over 185 common-use classrooms (those owned and scheduled by the Office of Classroom Scheduling), and trains and supports faculty and staff in the use of that technology. The Learning Technology Solutions support office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days unless escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) Weekly maintenance window: Friday, 1:00am - 5:00am ​Approved Technology Solutions maintenance window(s): it.uic.edu/services-support/status/
Service Notification Channel(s) Technology Solutions News and Alerts: accc.uic.edu/news/all Direct emails to campus users. LMS Login Page: uic.blackboard.com
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte