Virtual Computer Lab
Newly available as of Spring 2020, the Virtual Computer Lab provides UIC students, faculty, and staff with access to specialized software from their own devices.
The Virtual Computer Lab is a great service to have. Please don’t take it away.
Service Level Agreement
|Service Request Fulfillment Time||Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required|
|Incident Resolution Time||Under 2 business days unless escalation to the vendor is required|
|Maintenance Window(s)||Weekly maintenance window: Friday, 1:00am - 5:00am Approved Technology Solutions maintenance window(s): it.uic.edu/services-support/status/|
|Service Notification Channel(s)||Technology Solutions News and Alerts: accc.uic.edu/news/all Direct emails to campus users. LMS Login Page: uic.blackboard.com|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Elizabeth Romero Fuerte|