The Academic Multimedia Lab located on the IDEA Commons area on the first floor of the Daley Library provides assistance in multimedia digitizing and conversion, from scanning photographs and slides to digitizing video clips, transferring VHS videotapes to DVDs, or creating streaming video clips for digital distribution. Media conversion is not a drop-off service. The LTS technology consultants will show you how to use the equipment and the software to digitize or transcode your media.
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Media conversion is not a drop-off service. The LTS technology consultants will show you how to use the equipment and the software to digitize or transcode your media.
Service Level Agreement
|Service Request Fulfillment Time||Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required|
|Incident Resolution Time||Under 2 business days unless escalation to the vendor is required|
|Maintenance Window(s)||Weekly maintenance window: Friday, 1:00am - 5:00am Approved Technology Solutions maintenance window(s): it.uic.edu/services-support/status/|
|Service Notification Channel(s)||Technology Solutions News and Alerts: accc.uic.edu/news/all Direct emails to campus users. LMS Login Page: uic.blackboard.com|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Elizabeth Romero Fuerte|