Google Drive

Drive is Google’s online solution for storing and sharing a variety of online documents, from word processing and spreadsheets, to forms and presentations. Files in Drive can be reached from any smartphone, tablet, or computer.

AVAILABLE TO: Faculty | Students | Staff

FUNDING: University

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 2 business days unless escalated to vendor (Google)
Service Availability 24x7
Maintenance Window(s) N/A
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)