OneDrive

OneDrive is Microsoft's online solution for storing, backing up, and sharing files, allowing easy access to files from any computer or mobile device.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

Service Level Agreement

Service Request Fulfillment Time Provisioned nightly at 5:00am
Incident Resolution Time Local Incident resolution time, 2 business days. Vendor, 1 business day
Service Availability 24x7
Maintenance Window(s) Tuesday nights from 10:00pm to 5:00am. Approved ACCC maintenance window(s)
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)