Blackboard Collaborate

Blackboard Collaborate is a web conferencing system that facilitates real-time online teaching and learning. Blackboard Collaborate is available to all UIC Blackboard users. Instructors and TAs can create individual (and repeat) web conferencing sessions on their own without requesting a session to be created or activated. All session links and recordings are located under Course Tools > Blackboard Collaborate.

AVAILABLE TO: Faculty | Students | Staff

FUNDING: University

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days unless escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) Weekly maintenance window: Friday, 1:00am - 5:00am. Approved Technology Solutions maintenance window(s). Occasionally major upgrades take place outside of this window, which are always communicated to the campus.
Service Notification Channel(s) Technology Solutions News and Alerts, BB News and Alerts (Blackboard Login Page), BB Administrator direct email to BB users.
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte