Zoom

Zoom is a multi-functional video and audio conference web application that combines web-based meetings with integrated collaboration tools.

AVAILABLE TO: Faculty | Students | Staff

FUNDING: University

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days unless escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) ​Approved Technology Solutions maintenance window(s) Direct emails to campus users. Zoom Login Page: uic.zoom.us
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte