Please note, campus computer labs are CLOSED pending further notice. Students that need access to a laptop, hotspot, or specialized software can visit Technology Tools for Students to learn what options are available.
- Labs are distributed throughout the campus, although the vast majority are concentrated on the east campus
- See the list of computer lab locations for details, taking special note of which labs are reservable for instruction
- Accessing 24/7 labs in the Benjamin Goldberg Research Center and the Science and Engineering Labs East requires building access authorization
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Technology Solutions computer labs are open to all current students, faculty, and staff at UIC. Some residence hall labs are open to residents only. Certain labs may be reserved for instructional purposes. On weekdays between 8:00am and 5:00pm, academic use of the labs has priority over all other use. Eating or drinking is not permitted in the computer labs.
Service Level Agreement
|Service Request Fulfillment Time||Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required|
|Incident Resolution Time||Under 2 business days unless escalation to the vendor is required|
|Maintenance Window(s)||Weekly maintenance window: Friday, 1:00am - 5:00am Approved Technology Solutions maintenance window(s): it.uic.edu/services-support/status/|
|Service Notification Channel(s)||Technology Solutions News and Alerts: accc.uic.edu/news/all Direct emails to campus users. LMS Login Page: uic.blackboard.com|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Elizabeth Romero Fuerte|