Multimedia Services

CATE provides a variety of services for faculty to create multimedia materials for use in their courses, as well as multimedia assistance to students working on academic projects. Multimedia projects include digitizing and conversion, creation and conversion of video, the use of a recording lightboard studio to create video lectures, and the creation of fully interactive multimedia objects.

The Academic Multimedia Lab offers the following services:

Additional Services

Multimedia Lab

Open Monday - Friday, 9:00 am - 5:00 pm during academic semester. Walk-ins welcome!

801 South Morgan Street, Richard Daley Library, LIB 1-030, Chicago, Illinois 60607

Service Level Agreement

Service Request Fulfillment Time Requests for service/information will be responded to within 1 business day. A specific timeline for completing the project will be given at the initial meeting/communication. Timeline is dependent upon the nature of the request and availability of resources. Projects are completed on a first-come, first-serve basis.
Incident Resolution Time Within 2 business days (for problems with the media produced in the LTS multimedia lab)
Service Availability 9:00am - 5:00pm, Monday-Friday
Maintenance Window(s) N/A
Service Notification Channel(s) N/A
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte